Client Chat for Coaches and Personal Trainers
Maintain direct communication with your clients to provide support, answer questions, and collect feedback, ensuring they stay on track and enjoy their training journey.
No credit card required.
Personalized Coaching Through Direct Chat
Chat With Clients
Keep all client interactions in one place to save time and energy.
Share Files
Send and receive videos and images to instruct clients and monitor technique.
Get Notified
Set up email and browser notifications for when clients reach out.
Provide Immediate Support and Feedback
- Hevy Coach’s built-in chat lets you communicate with every client on your roster in real time, ensuring thorough and timely support.
- Clients can ask questions, respond to your queries, and provide feedback. The best part is that all your chats are in one place, making it easy to refer to older conversations when needed.
- You can also exchange video and image files with clients to provide how-to instructions and guidance.
Never Miss a Client Message Again
- You can enable email and browser notifications in the Settings tab on the left-hand side menu under Notifications. That way, you’re instantly notified if a client sends you a message. You can also enable notifications if a client’s training program is about to end in the upcoming week or if they complete a workout or add new measurements.
- Thanks to notifications, you can stay on top of things and never miss a client message again. More importantly, it lets you promptly reply to questions and provide support, leading to a better client experience.
All the Info You Need On One Screen
- In addition to the client chat, you can organize your coaching and keep track of all clients by visiting their profiles. There, you will see their progress on the current training plan, the latest activities in a feed, and custom notes you’ve written to serve as reminders (only visible to you).
- Seeing all that information in combination with the built-in chat works great because it allows you to provide feedback, ask questions (e.g., Hey, I noticed you lifted less weight on the last three sets of bench press. Why is that?), or simply offer support and some encouraging words.
What Your Clients Will Experience
Intuitive Workout Logging
The training variables (exercises, sets, weights, reps, and RPE) load automatically in the app. Your client's job is to mark each set as complete as they go through the workout.
Chat and Notifications
Clients can access their chat with you through the Coach tab in Hevy app. They can access their full chat history, send messages and files, and be notified when you reach out.
Custom Exercise Notes
Custom notes you add to exercises to clarify something, remind your clients of important cues, or add helpful information is displayed below the name of the exercise for them.
Advanced Exercise Charts
Your clients can click on any exercise to track their week to week progress and previous best performances (like a 1RM or best set volume), neatly displayed on a graph.
Find the right plan for your business
Get started for free. No credit card required.
What's included
- Create unlimited workout programs
- Extensive built-in exercise library
- Create unlimited custom exercises
- Track clients’ workouts & measurements
- Clients get coached through Hevy app
- Free Hevy Pro for all your clients
No Need to Switch Between Platforms
Keep All Client Chats In One Place
Keeping all client interactions organized can get difficult, especially when using multiple platforms like social media and email. Switching between platforms, finding old important messages, and remembering where chats with specific clients are can get exhausting.
The great thing about Hevy Coach is that it centralizes your interactions, allowing you to switch between conversations, find messages, and provide timely support without wasting time or energy.
Monitor Technique Through Video
Clients can send you videos from their training, allowing you to examine their form, scan for errors, and provide feedback. This is particularly valuable for online coaches who don’t interact with clients in the real world.
For example, you can have a client film the last three sets of squats to see how their form and range of motion hold up as they get tired and close to failure.
Send Videos, Images, and Links to Helpful Resources
You can send videos to clients with feedback, guidance, and suggestions for improving technique. For example, if a client struggles to understand written instructions, you can film a quick instructional video on how to do a movement, correct a mistake, or brace better.
Additionally, you can send images and links to helpful resources, such as blog articles or YouTube videos.
Get Notified Instantly
Forget about checking Hevy Coach every five minutes to see if you have new messages. Simply set up email and browser notifications when a client reaches out, and you will be notified instantly.
To do so, head over to Settings on the left-hand side menu, navigate to Notifications, and enable the Client sends you a message option.
Also, ensure that notifications are enabled for a client by visiting their profile and going to Settings (top right) to see if they are active (they are by default).
Any questions about the Hevy Coach client chat?
New clients are added to your chats tab. You can click on their name to start a new chat. If a client doesn’t automatically appear there, you can use the search field to find them by name or email.
To access your chats, navigate to Chats on the left-hand side menu or find the section at the bottom right.
Yes, the Hevy Coach chat lets you exchange image and video files with your clients.
Notifications are enabled for new clients by default, but you can double-check by going to their profile, navigating to Settings (top right), and finding the Notifications option.
To activate notifications in general, go to Settings on the left hand side menu, navigate to Notifications, and enable the ones you want.
You can enable browser notifications by navigating to Settings and clicking the Enable Notifications button under Enable Browser Notifications. Then, activate the Client sends you a message option below.
You can select a particular chat and scroll up to see all previous messages you’ve sent and received, along with the date and time for each message.
The simplest option is to navigate to Settings (menu on the left) and disable the Client sends you a message notification option. Alternatively, you can mute notifications from specific clients by going to their profiles, navigating to Settings (top right), and deactivating the Receive notifications for this client option.
Yes. To do so, hover over a message, click the three dots icon, and select Delete Message.
Explore All the Other Features and Options
Create workout plans from scratch and set a duration with drag-and-drop functionality.
Build workouts using movements from our library or by creating your own custom exercises.
